A) Shipping & Handling Policy:
All local orders are shipped within 2 business days after the payment received. Once the handling processed we will update your order with the tracking information (if provided by shipping carrier).
We use Canada Post, UPS & Fedex Ground services to deliver our orders. The rate charged for the shipping of your order is based on the volumetric weight of your products, and your location. Please note we offer free shipping within Alberta when your total order is more than 1000.00 CAD so you do not need to pay any more except for the price of your item(s) in this case.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping or handling cost for the second shipment.
Please note we do not ship to APO or PO Box addresses and please make sure to provide us an accurate physical street address with postal code. Also all the customers can pick up their item(s) from our gallery in Edmonton, Canada in person.
B) Return Policy:
Everything we sell at Lotus Gallery is the best quality at the best value for our Customers. We stand behind everything we sell. We want you to be the final judge of the quality and the appropriateness in your home. If you are not satisfied with your purchase on items please return it to us in the same condition it was received within 30 days of purchase (including the shipping).
Once you have decided to do a return, you have to first send us an email with detailed description on why you want to return your item. After, your return request is approved by us (may take 2-3 business days), we will issue you a confirmation email where the return address is provided in that email. To complete your return, we require a receipt or proof of purchase to be attached to your request email.
There are certain situations where after inspection refunds are NOT granted:
· Items with obvious signs of use
· Any item not in its original condition is damaged or missing parts for reasons not due to our error
· Any item that is returned more than 30 days after delivery
· Any Original Local Art Work and Paid Art Commissions
· A minimum payment for 10 participants is non refundable for any art party or workshop organised especially for you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then Refunds will be processed in the same method as the original payment (e.g., credit card purchases will be credited to the original credit card account), within a certain amount of days. If you wish to cancel an order that has already been shipped to you, please note that shipping fees still apply.
To return your product, you should mail or hand-in your product to the address provided to you at your return approval email. You will be responsible for paying for your own shipping costs for returning your item. Also For your convenience, online purchases can be returned to our store within 30 days of purchase. Bring the item(s) with a copy of your shipping confirmation email to our store for credit. All items must be returned in unused, like-new condition.